We spot IT problems before they stop your business
We watch your connection, your network and the equipment your business depends on, so you hear about a fault from us rather than from a customer.
Usually a customer notices first, and by then it is late
Most businesses find out something is wrong when someone cannot work: the card terminal will not connect, the management software crawls, email stops going out. By that point the fault has been running for hours or days, and what began as a warning has become an emergency with the business at a standstill. When you call, nobody knows how long it has been happening or whether it happened before, so the first half hour goes on working out what is broken instead of fixing it.
We watch what the business runs on
We set up monitoring on the things your work depends on: the internet line, the network equipment, and the computers and servers that matter. The system checks continuously that everything responds and raises an alert when something stops. It replaces nobody. What it changes is that the alert reaches a technician instead of an annoyed customer, and that when you call, we already know what happened and since when.
What it includes
- Continuous checks on the internet connection and the line
- Monitoring of network equipment: router, switches and access points
- Checks that the services you rely on respond, such as your website, email or management software
- Automatic alerts when a link goes down, and when it comes back
- An agent on computers and servers reporting disk space, updates and antivirus status
- Detection of new devices appearing on the network
- A record of what happened, so a one-off fault can be told apart from a recurring one
- A local technician who reviews the alerts and tells you what is worth doing
What we actually monitor
The connection
We check from outside and from inside that the line responds. That is what settles whether the problem belongs to your provider or to the internal network, which is the argument that wastes the most time.
- Ping, HTTP, TCP and DNS checks
- Alerts on both failure and recovery
The network equipment
Managed routers, switches and access points log what happens and flag anything out of the ordinary. We work with Omada and Ubiquiti, which is what we most often find in small businesses and guest accommodation on the island.
- Dropped links and ports that stop responding
- New devices appearing on the network
Workstations and servers
An agent on the machines that matter reports their condition, without anyone having to remember to check. Most failures give warning first: a disk filling up or an out-of-date antivirus is visible weeks ahead.
- Disk space and general machine health
- Pending updates and antivirus status
How it works
- 1
We look at what you have
We go through the installation and note what the daily work actually depends on. Not everything is worth watching.
- 2
We agree what is critical
With you. A card terminal that cannot take payment is not the same as a printer in the meeting room, and the alerts should reflect that.
- 3
We set the monitoring up
Checks on the connection and the network equipment, and an agent on the computers and servers we agreed on.
- 4
Alerts reach someone who reads them
When one fires, we review it and tell you whether it needs action, whether it can wait, or whether it is already resolved.
Rather talk it through?
If it is quicker to explain over the phone than to write it down, give us a call. You get a technician directly, not a salesperson who passes it on.
Frequently asked questions
Doesn't my router already do this?
A domestic router tells you nothing: it reboots itself and nobody finds out. Managed equipment does log events, but by default nobody reads that log. The difference is the alert leaving the device, arriving somewhere it gets read, and someone deciding what to do about it.
Does anything need installing on the computers?
Not for the connection or the network equipment: those are checked externally and from the controller itself. For the condition of a computer or a server an agent is needed, and it goes only on the machines we agree on.
Will you call me at three in the morning?
The system records at any hour, but attention is during working hours. We do not offer 24/7 on-call cover, and we would rather say so now than later: if you need guaranteed overnight cover, this is not what you are looking for.
Does it work if I have several sites?
Yes. Each location is monitored separately, with its own connection and its own equipment, and the alerts say which one they came from. It is particularly useful when one of the sites has nobody technical on it.
Is it included in IT maintenance?
It can be bought either way. Monitoring on its own tells you what is happening; inside a maintenance agreement, fixing it is covered too. Clients on maintenance usually want both, because detecting a fault with nobody to resolve it solves half the problem.
What happens exactly when an alert fires?
We review it and check whether it is real, because not everything that fires is a fault: a thirty-second drop from the provider needs no action. If it is real, we tell you what happened and what we suggest. If we can fix it remotely, we do.
Start by taking a look
We go through your setup and tell you what can be monitored and which alerts would make sense in your case, with no obligation.
Request a monitoring assessmentContact Us
Tell us what your business needs. We reply with an assessment and a no-obligation quote.
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